Terms of service & Privacy

Overview of general terms and conditions
  • 1. Scope of contract
  • 2. Contractual partner
  • 3. Offer and contract
  • 4. Notice on the right to exchange and return goods (right of rescission)
    • 4.a Costs of returning goods after excising the right of rescission
  • 5. Pricing and delivery costs
  • 6. Delivery
  • 7. Payment
  • 8. Reservation of proprietary rights
  • 9. Data protection
  • 10. Place of jurisdiction
  • 11. Additional provision

General terms and conditions

Below terms and conditions include information required by law such as regulations about contracts via distance selling and ecommerce

1. Scope of contract

All deliveries executed by Miuu GmbH to Customers are subject to this general terms and conditions.

2. Contractual partner

Contractual partner is: Miuu GmbH, Heinrich-Lorenz-Str. 15, 09120 Chemnitz, Germany. Authorised directors: Andreas Preisler. Registration office is the Magistrate’s court Chemnitz. Registration number is HRB26645. Purchase tax ID is DE277411251. You can reach our customer service for inquiries, complaints and returns Monday to Friday from 8:00( GMT+1) to 17:00 (GMT+1) via +49-(0)371-69722486 or by e-mail:

3. Offer and contract

3.1 Display of products in the online shop does not represent a legally binding offer, but rather a invitation to order. All rights, changes and errors reserved.

3.2 Through clicking the button [Order] you are sending a binding order of the items listed on the order page. The purchase contract is valid, once we accept your order via confirmation e-mail immediately after we receive your order.

4. Notice on the right to exchange and return goods (right of rescission)

4.1 Customers do have a fourteen days right to exchange and return goods.


Right of withdrawal / Right of rescission instruction

All items purchased for private use (and not B2B) from Miuu GmbH can be returned within two weeks after they are received, without giving reasons. Alternatively you can cancel the contract without giving reasons within two weeks in writing (e.g. Letter, Fax, E-Mail). The time limit shall begin when the goods are received. In order to comply with the time limit, it is sufficient that the goods be dispatched on time (according to the postmark of the dispatching location).

Please exercise your right of withdrawal / right of rescission by returning the goods to:

Miuu GmbH
Heinrich-Lorenz-Str. 15
09120 Chemnitz

or via e-mail:

The right to return goods shall not exist with regard to special orders of goods which have to be custom manufactured for that order. Payments made by the contract partner shall be returned by bank transfer into an account to be specified by the customer, within 14 business days after the returned goods are received. Goods which are sent back must be sent to the business address specified above.

Miuu GmbH explicitly reserves the right to demand compensation for damaged goods. If the customer is responsible for deterioration, destruction or other impossibility, it shall pay compensation for the reduction in the value of the goods.

The goods must be shipped back in the original packing. If this is not possible, the customer must provide packing which properly protects the goods from damage. The customer shall be liable for any damage to the goods which are attributable to inadequate packing.

Miuu GmbH must be immediately notified in writing of any obvious defects (particularly damage, incorrect deliveries or quantity deviations), damage in transit or other defects, not later than 14 calendar days after the goods are received. Notification by e-mail to is sufficient. The burden of proving that the notification was successfully delivered shall rest with the customer.


End of right of withdrawal / Right of rescission instruction

4.a Costs of returning goods after excising the right of rescission

The return shipment shall be at customer’s expense and risk. It must have sufficient postage paid and comply with statutory import regulations. If Miuu GmbH incurs additional costs due to insufficient postage being paid for the return shipment or import charges, those costs shall be set off against any payments made by the customer.

5. Pricing and delivery costs

5.1 The prices offered included statutory VAT and all other price components.

5.2 Information regarding additional delivery costs can be found via [Shipping Costs].

6. Delivery

6.1 We deliver worldwide with Deutsche Post AG.

6.2 Information regarding delivery times can be found via the respective product pages.

7. Payment

7.1 Payment options are bank transfer, credit card and PayPal.

7.2 Offsetting of claims is only permitted, when your counterclaims have been a) declared by court; b) are indisputable or c) have been acknowledged by us in writing.

7.3 The right of retention of goods can only be exercised, if claims arise from the same contract.

8. Reservation of proprietary rights

Until full payment all goods remain property of Miuu GmbH.

9. Data protection

Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

You can obtain information on the data concerning you stored by us at any time free of charge. For that purpose, please send an e-mail to . For reasons related to data protection, the e-mail can only be answered to the e-mail addresses recorded by Miuu GmbH.

10. Place of jurisdiction

The Courts of Germany shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website you agree to submit to German law. Place of jurisdiction for all disputes shall be determined according to Miuu GmbH’s registered office.

Miuu’s registered office:
Miuu GmbH
Heinrich-Lorenz-Str. 15
09120 Chemnitz

11. Additional provision

If individual provisions of these general terms and conditions are invalid or ineffective, the effectiveness of the other provisions hereof shall not be affected. Any invalid or ineffective provisions shall be replaced by the statutory provisions.

Status as at June 2014

Courtesy translation (In case of doubt the German version shall be legally binding.)

Payment & Delivery -

Costs of delivery

We only charge delivery costs once, irrespective of number of items purchased.


You will receive a confirmation e-mail including your order number after successful placement of your order. This e-mail also contains the data you have provided and our bank details and payment reference. Your order is ready to ship within 24h and will be posted once we have received your payment.

Main reasons for not receiving our confirmation e-mail:

a) The e-mail is stuck within your junk mail folder (seldom)

b) Your mailbox is full (common)

c) The e-mail address provided contains a typo (very common) hence our confirmation e-mail cannot be delivered automatically (but we still have received your order)

If you have not received an order confirmation e-mail please send us an e-mail or give us a call. We will sort things out and re-send the order confirmation.

Delivery time We will post your order after receipt of payment. A standard bank transfer takes 2-3 days. As we monitor money transfers on an hourly basis, we usually post your order on the same day we receive your payment.

Payment options

Payment options are bank transfer, C.O.D., credit card and PayPal. Payments have to be made as a lump sum. We do not accept payment by instalments. Payment has to been made promptly after order. We reserve the right to cancel orders, if payment has not been received within four weeks.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)


Miuu GmbH

Heinrich-Lorenz-Straße 15
D 09120 Chemnitz


I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)



Ordered on _________________ (*)/received on (*) _________________

Name of consumer(s) ___________________________________

Address of consumer(s)




Date ___________________

Signature of consumer(s)
(only if this form is notified on paper) ____________________________

(*) Delete as appropriate.

Collection, processing and use of personal data

You may visit our site without entering any personal data. We will be storing only those access data which are not personalized, such as the page from which you have visited, or the name of the file requested by you. These data will be used exclusively for the purpose of improving our service to you. The data do not permit any inferences as to the person who has visited our site.

Personal data are collected only if you provide these data freely in connection with an order or by registering as a customer. The data which you have entered will be used without asking any further consent solely for the purpose of performing your order.

Distribution of personal data

Your personal information will be passed on to the commissioned shipper only to the extent necessary. For the processing of payments we must pass on the relevant data to the authorized banking institution.

There will be no further circulation of your data beyond the stated extent.

Use of cookies

For the ordering process it is necessary to use session cookie. This is a small text file which is deleted from your computer after you have closed the browser. This file is used exclusively in order to run specific applications, such as the shopping cart application.

Data security

Your personal data are SSL-coded and transferred via the internet.

We have taken measures to secure our website, and all associated systems, against loss, destruction, access, modification or distribution of your data by any unauthorized persons. It is vital for access to your customer account that you enter your personal password. It is recommended that you do not disclose these login data to anyone and that you leave our shop pages by logging out properly, or by closing your browser window after completing your communication with us. This is especially important if you are sharing a computer terminal with others.

Right of access to personal data

In accordance with the German Federal Privacy Act you are entitled to information about the stored data free of charge. You are also entitled to demand that the stored data be corrected, blocked or deleted.

Contact person for data privacy

If you have any questions concering the collection, handling and use of your personal data, or about the cancellation or deletion of your data, please refer to:
Andreas Preisler, Miuu GmbH , Heinrich-Lorenz-Straße 15, D-09120 Chemnitz, Phone +49(0)371-69722486, Email:

For revising or accessing your personal please go to "my account" and click on my data.